What exactly are Managed IT Services?
Managed IT Services is a subscription-based model where a third-party provider (an MSP) takes ongoing responsibility for your IT infrastructure, security, cloud systems, and end-user support — typically for a predictable monthly fee. You get a full IT team on demand without the cost of hiring in-house.
How much do Managed IT Services cost?
Our plans start at $69/user/month for Basic (business hours support), $99/user/month for Essential (24/7 support with cybersecurity training), and $149/user/month for Complete Protection (full security, compliance, and cybersecurity training). Final pricing depends on user count, location, and compliance requirements.
What's the difference between Basic, Essential, and Complete Protection plans?
Basic ($69) includes business hours helpdesk support, device management, antivirus, and weekly reports — ideal for small businesses just starting with managed IT. Essential ($99) adds 24/7 support, email security, and cybersecurity awareness training. Complete Protection ($149) adds EDR/MDR security, Microsoft 365 governance, backup & disaster recovery, and compliance support.
Do small businesses really need Managed IT Services?
Yes. Small and mid-sized businesses are among the most targeted by cyberattacks, yet rarely have the budget for a full in-house security team. An MSP delivers enterprise-grade protection, monitoring, and support at a fraction of the cost of hiring internally.
Will you work with our existing IT systems?
Absolutely. We work with your existing tools and infrastructure. During onboarding, we audit your environment, migrate what makes sense, and preserve what's working — with minimal disruption to your team.
What's your response time when something goes wrong?
Our average response time is under 15 minutes for critical issues on premium plans. Basic plan clients receive support during business hours, with priority emergency response available as an add-on.
Do you support both US and UK businesses?
Yes. We serve businesses across the United States and United Kingdom, with remote-first support for distributed and hybrid teams. We're familiar with the regulatory environment in both regions, including GDPR, CCPA, and DORA.
How long does onboarding take?
Most businesses are fully onboarded within 2-4 weeks. We start with a detailed audit, deploy our tools, migrate systems where needed, and take over management — all with minimal disruption to your operations.
What if we already have an internal IT person?
We work alongside internal IT teams regularly. Many of our clients have an internal generalist who benefits from our specialized security, cloud, and compliance expertise. We can co-manage or fully manage, depending on what works best for you.
Can I upgrade from Basic to Essential or Complete later?
Yes — absolutely. Our plans are designed to grow with your business. You can upgrade at any time, and we'll handle the transition seamlessly without disruption to your team.